Terms and conditions

The following Terms and Conditions apply to all activities organized by Wine Sessions.
‘Wine Sessions’ is registered with the Dutch Chamber of Commerce under number
71712062 and can be contacted via info@winesessions.nl or +31 6 18791753.
When ordering an activity organized by Wine Sessions or using advisory services, the
client is always asked to accept these Terms and Conditions. Participation in an activity
or use of advisory services constitutes automatic acceptance of these terms.
Article 1: Definitions
1.1 Wine Sessions: The natural person Valerie Bollen, registered with the Chamber of
Commerce under number 71712062, operating under the trade name Wine Sessions.
The business providing the products and/or services, being the organizer of activities
and/or advisory services. Hereinafter also referred to as: the contractor.
1.2 Client: The natural or legal person who enters into an agreement with Wine
Sessions regarding the products and/or services to be provided. Client also includes the
customer, organizer, initiator, contact person, authorized representative of the
organization, as well as all participants in activities organized by Wine Sessions and
recipients of advisory services.
1.3 Agreement: The agreement concluded with Wine Sessions concerning Wine
Sessions’ products or services, including activities (such as wine sessions tastings) and
advisory services (such as wine consulting for businesses, training, cellar analysis, or
assembling wine collections).
1.4 Activity: The services offered by Wine Sessions, including organizing wine sessions
(at private homes, online, at company offices, or events) and wine consulting such as
creating a wine list, advising and supporting horeca entrepreneurs, importers,
suppliers, and winemakers, providing training, and assembling wine collections.
1.5 Wine Cellar Analysis: An advisory service offered by Wine Sessions where, on
location (at the client’s home or another location designated by the client), an
inventory, analysis, and recommendation are provided regarding the existing wine
collection, storage conditions, and potential for improvement or addition.
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Article 2: Applicability of these terms
2.1 These Terms and Conditions apply to all offers and agreements where Wine Sessions
provides or offers services, whether for activities (such as wine sessions) or advisory
services. Deviations from these terms are only valid if explicitly agreed in writing.
2.2 Not only Wine Sessions but also all persons or companies involved in executing any
assignment for the client may rely on these Terms and Conditions.
2.3 These Terms and Conditions also apply to additional and follow-up assignments
from the client.
2.4 Any purchase or other general terms of the client do not apply unless expressly
accepted in writing by Wine Sessions.
Article 3: Age requirement
3.1 The legal age to participate in a wine tasting or to purchase wine is 18 years. If there
is doubt, identification may be requested at the start of the activity. If the client cannot
provide valid identification, Wine Sessions reserves the right to refuse participation.
The client remains obliged to pay the agreed fee.
Article 4: Formation and content of the agreement
4.1 If the client requests Wine Sessions to provide a quote for a specific activity (such as
a wine session) or advisory service (such as a consulting project), this is considered an
invitation to make an offer. This request may be made in person, by phone, WhatsApp,
or email. A request does not constitute confirmation; the client receives confirmation
by email once all details are agreed upon.
4.2 Any oral or written offer made by Wine Sessions is non-binding. Even if a fixed
acceptance period is mentioned in the offer, the offer remains non-binding unless Wine
Sessions explicitly states in the offer that it is irrevocable. If no period is specified for a
written offer, the offer will be considered expired 2 weeks after the date of the offer
without further notice from Wine Sessions.
4.3 Acceptance of an offer by the client, whether or not in the form of an order
confirmation, that includes material additions, limitations, or other changes, is
regarded as a new offer and a rejection of the original offer.
4.4 Material additions, limitations, or changes include, among other things, different
terms regarding price, payment, quality, quantity of products or services, place and
time of delivery, scope of liability, and dispute resolution.
4.5 Prices in the quoted offers are generally exclusive of VAT for businesses and
inclusive of VAT for private individuals unless otherwise stated.
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Article 5: Execution of the Agreement
5.1 The agreements concluded with the client constitute an obligation of effort for Wine
Sessions, not an obligation of result. Wine Sessions is required to fulfill its obligations
according to the standards of care and professionalism that can reasonably be expected
at that time. If and insofar as proper execution of the agreement requires it, Wine
Sessions has the right to have certain work performed by third parties.
5.2 Wine Sessions is not liable for any damage of any kind resulting from Wine Sessions
relying on incorrect and/or incomplete information provided by the client, unless the
inaccuracy or incompleteness should have been known to Wine Sessions.
Article 6: Rates
6.1 General rates: Wine Sessions can be hired for various services, including
organizing activities such as wine sessions, wine cellar analyses, wine workshops, and
providing advisory services for companies. Rates may vary per service and are always
discussed with the client prior to execution. Travel expenses are charged by agreement
at €0.23 per km excluding VAT, based on actual calculation.
6.2 Rates for wine sessions: For private clients, Wine Sessions charges a fixed amount
per participant for the agreed time, with a minimum of 6 participants. For companies,
an hourly rate (for preparation, travel time, and the wine session itself) plus the
number of participants multiplied by a series of tasting samples applies, unless
otherwise agreed in writing.
6.3 Rates for advisory services: For advisory services such as creating a wine list,
advising and supporting hospitality entrepreneurs, importers, suppliers, and
winemakers, giving training, conducting wine cellar analyses, and assembling wine
collections, rates are agreed upon with the client in advance and may vary per project,
trajectory, training, or collection. This is confirmed in writing in the assignment
confirmation.
6.4 Parking costs: Any parking costs incurred are charged based on actual calculation.
Actual costs apply.
6.5 Glassware: For broken glasses during wine sessions, private clients are charged €5
per glass including VAT, and companies €12.50 excluding VAT.
6.6 Rates for Wine Cellar Analyses:
Rates for conducting a Wine Cellar Analysis are agreed upon in advance and confirmed
in writing. The standard rate includes a home visit, inventory of the wine collection, a
written overview or report (depending on the chosen package), and any additional
recommendations.
If the wine collection exceeds 100 bottles for the Essential analysis or 250 bottles for the
Advanced analysis, an additional charge of €1.50 per bottle is applied unless otherwise
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agreed in writing. These additional costs are added to the final invoice based on actual
calculation.
If the client is entitled to a free follow-up analysis or aftercare (as described in Article
7.7), no extra costs apply, provided it is requested within the stipulated time.
Article 7: Payments
7.1 Payment for wine sessions: Companies receive an invoice for a 100% deposit before
the session. Any additional costs are invoiced by email after completion. Private clients
receive a mobile payment request within 3 days after the session, with a payment term
of 3 days.
7.2 Payment for advisory and coaching services: For all services provided by Wine
Sessions, the client must pay 100% of the total amount as a deposit within 14 days of the
invoice date. Any remaining amount must be paid no later than 14 days after
completion of the service unless otherwise agreed in writing. If the deposit is not
received on time, Wine Sessions may postpone execution until payment is received.
Any remaining amount must be paid within 14 days after completion. If payment is not
made within this term, the client is in default without further notice. Wine Sessions is
entitled to charge statutory interest and collection costs.
7.3 Payment for changes to the assignment: If the assignment changes during
execution and increases the amount due, the additional amount must also be paid
within 14 days of receiving the invoice as a deposit.
7.4 Payment reminders and collection: If payment is overdue, Wine Sessions will
send a written reminder. If payment is still not made, further collection measures may
be taken, and the client will be responsible for collection costs, interest, and possible
legal fees.
7.5 Method of payment: Unless otherwise agreed in writing, payment must be made
via mobile payment request (private clients) within three days, or bank transfer after
receiving the invoice (companies) within 14 days, in the invoiced currency, without
deduction, compensation, or suspension.
7.6 Orders after wine sessions (tastings): Wine delivery is outsourced to Henri Bloem
Eindhoven. Their general terms and conditions apply, available at Henri Bloem T&Cs
7.7 Guarantee for Wine Cellar Analyses:
a. If the client believes the analysis did not provide valuable insights or
recommendations, a written request for refund can be submitted within 14 days of
receiving the official wine overview (Essential) or advisory report (Advanced). After
approval, the full invoice amount is refunded within 14 days.
b. If the home visit cannot fully analyze the cellar due to lack of access, incomplete
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info, or logistics, Wine Sessions may exclude the guarantee. No free follow-up or
refund applies.
c. If analysis is incomplete due to circumstances not caused by the client, the client is
entitled to one free follow-up analysis, requested within 30 days and scheduled within
60 days.
d. Wine Sessions may refuse follow-up analysis requests in cases of unreasonable
repetition or misuse of guarantee terms.
e. For additional questions about the report, Wine Sessions offers one free personal
aftercare session (phone or online) if requested within 30 days of receiving the report.
f. Written analyses, wine overviews, reports, and recordings remain the intellectual
property of Wine Sessions. The client receives only a personal use license.
Reproduction, distribution, or commercial use is prohibited without prior written
consent.
Article 8: Changes to the Agreement
8.1 Any client-initiated changes leading to costs not in the assignment confirmation
will be charged in the final invoice.
8.2 Changes notified too late or not accepted by Wine Sessions cannot be implemented.
8.3 Changes to wine sessions must be notified in writing at least seven days before the
event and accepted by Wine Sessions. If more participants attend than agreed, Wine
Sessions may refuse service or charge normal rates.
8.4 Agreement amendments may affect the completion time. The contractor will notify
the client as soon as possible.
8.5 If amendments have financial or qualitative consequences, the contractor will
inform the client in advance.
8.6 For fixed fees, the contractor will indicate if the change leads to exceeding this fee.
8.7 Gift vouchers are valid for one year from the date Wine Sessions emails the voucher.
The session must be scheduled within one year. Failure to use it voids validity.
Example: Voucher sent 14 Jan 2025; session must be held by 13 Jan 2026.
Article 9: Liability
9.1 Wine Sessions is not liable for any damage caused by its products/services unless
due to intent or gross negligence.
9.2 Wine Sessions is not liable for damage to clothing or property of clients or third
parties, except in cases of intent. Consequential damage is excluded.
9.3 Wine Sessions is not liable for injury to clients or third parties except in cases of
intent. Clients indemnify Wine Sessions from third-party claims unless caused
intentionally.
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9.4 Liability for business or indirect damage is explicitly excluded.
9.5 Wine Sessions is not liable for effects of alcohol use; moderation is encouraged, and
spittoons are provided. Participants are responsible for safe consumption.
9.6 Wine Sessions is not liable if unable to meet obligations due to force majeure (e.g.,
supplier delays, illness, strikes, accidents, extreme weather, war, or government
measures).
9.7 In case of force majeure, Wine Sessions may deviate from the program; participants
have no claims.
9.8 Wine, glasses, and spittoons are provided during sessions; any damage or theft is
charged to the client.
9.9 Participants are responsible for appropriate insurance (e.g., liability insurance).
9.10 During home Wine Cellar Analyses, Wine Sessions handles client property
carefully but is not liable for damage to racks, bottles, or inventory unless caused
intentionally or by gross negligence.
Article 10: Cancellation of Activities
10.1 Cancellation by Wine Sessions: If a session or service cannot proceed (illness or
serious circumstances), the client will be informed and an alternative date can be
arranged.
10.2 Cancellation by the client: Must be submitted in writing via email or phone. Free
cancellation is allowed up to two weeks before the service. Within 13–7 days, 50% is
charged; within 7 days, full payment is required.
Article 11: Termination of the Agreement
11.1 Wine Sessions may terminate an agreement without compensation if the
assignment violates laws/regulations or could harm the company’s reputation.
11.2 If guest, staff, or material safety is at risk, Wine Sessions may deviate from or
terminate the agreement without compensation.
Article 12: Intellectual Property
12.1 Copyright, trademark, model, trade name, or other IP rights remain with Wine
Sessions. Client may not reproduce or alter provided materials.
12.2 Wine Sessions may use knowledge gained during work for other purposes without
disclosing confidential info.
Article 13: Personal Data
13.1 By entering an agreement, clients consent to automatic processing of personal
data for Wine Sessions’ activities, as explained in the privacy statement.
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Article 14: Dispute Resolution and Applicable Law
14.1 Complaints about execution must be submitted within 7 days, fully and clearly.
14.2 If unresolved, a dispute arises.
14.3 Disputes outside the jurisdiction of the subdistrict court fall under the competent
court where Wine Sessions is established.
14.4 Dutch law applies to all offers and agreements.
Article 15: Response to Questions
15.1 Wine Sessions will answer administrative questions as soon as possible, within 14
days at the latest. If more time is needed, the applicant will be informed with a new
deadline.
Version: October 24, 2025